Shipping policy
Effective Date
Thank you for shopping with Billabong! We are committed to delivering your orders as quickly and efficiently as possible. Below are the details of our shipping policies:
1. Shipping Methods & Delivery Times
· We offer a range of shipping options to meet your needs. Shipping times vary based on your location and the shipping method selected at checkout.
· Standard Shipping: Typically arrives within 7-15 business days.
· Expedited Shipping: Typically arrives within 7-10 business days.
· Overnight Shipping: Orders placed before [cut-off time] will be delivered the next business day.
· Delivery times may vary due to factors such as weather, holidays, or other external factors beyond our control.
2. Shipping Costs
· Shipping fees are calculated at checkout based on the shipping method and delivery address.
· Any applicable taxes, customs duties, or additional charges for international orders will be calculated at checkout.
3. Order Processing
· Orders are typically processed within 1-2 business days.
· Orders placed on weekends or holidays will be processed the following business day.
· You will receive a confirmation email once your order has been shipped.
4. Shipping Restrictions
· We currently ship to [countries or regions].
· Certain items may not be eligible for international shipping due to product restrictions or carrier limitations.
5. Tracking Your Order
· After your order has been shipped, you will receive a tracking number to monitor its progress. You can track your order using the provided link or on the carrier's website.
· If you have any questions about your shipment, please contact our customer support team.
6. Delivery Issues
· If your order has not been delivered within the expected time frame, Please contact us for assistance.
· Billabong is not responsible for any delays caused by third-party carriers, customs, or force majeure events.
7. Damaged or Lost Items
· If your item is damaged or lost during shipping, please contact our customer support team within [7] days of receiving the shipment.
· We will work with the carrier to resolve the issue and, if necessary, issue a replacement or refund.
8. International Shipping
· Customs Duties & Taxes: Any customs duties or taxes incurred on international orders are the responsibility of the customer.
· Shipping Delays: International shipments may be subject to customs inspections, which can delay delivery times.