Return policy

Effective Date

At Billabong, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day no-questions-asked return and exchange policy. Please review the details below:

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1. Return Eligibility

· You may return any item within 30 days from the date of delivery for a full refund or exchange.

· To be eligible for a return, items must be unused, in their original condition, and with all tags and packaging intact.

· Some items may not be eligible for return, including:

o Clearance or final sale items

o Personalized or custom products

o Underwear, socks, and other intimate items (if applicable)

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2. How to Initiate a Return

· To initiate a return, please contact our customer service team at [[email protected]] to request a Return Authorization (RA) number.

· Provide your order number and details of the item(s) you wish to return.

· Once your return is authorized, we will send you instructions on how to return the item(s).

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3. Return Shipping

· You are responsible for the return shipping costs unless the return is due to a defective or incorrect item.

· We recommend using a traceable shipping method, as we cannot be held responsible for lost or damaged items during the return shipping process.

· For international returns, please mark the package as a "return" to avoid customs fees.

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4. Refunds

· After receiving and inspecting the returned item(s), we will issue a refund to your original payment method within [3] business days.

· Please note that shipping costs are non-refundable unless the return is due to an error on our part.

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5. Exchanges

· If you wish to exchange an item for a different size, color, or product, please follow the same process as a return and place a new order for the item you want.

· Exchanges are subject to product availability.

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6. Damaged or Incorrect Items

· If you receive a damaged or incorrect item, please contact us within 30 days of receiving your order.

· We will provide a free replacement or refund.

· Please retain the original packaging and take photos of the damaged item(s) to assist us in processing the claim with the carrier.

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7. International Returns

· International customers are responsible for return shipping costs and any duties or taxes incurred on returned items.

· Returns for international orders follow the same 30-day no-questions-asked policy. Please contact us at [[email protected]] for further instructions.